We ship large and/or fragile items on shrink-wrapped pallets by common carriers(UPS or FEDEX). We will quote customers the best shipping rate we have available, but payment is the responsibility of the recipient. Back orders will ship when available unless otherwise noted on the sales order. All back orders not shipped within 90 days will be cancelled.
Always count the cartons before signing the truck carriers bill of lading . Once accepted, damaged merchandise and visible shortages become the responsibility of the recipient. Inspect all packaging and report all visible damage and shortages on the delivery receipt. These claims need to be submitted to the carrier. All other claims must be reported to us within 7 working days after receiving the merchandise. Sorry we do not accept claims after this time. Returns require an authorization from our claims department. Returns are subject to a 20% restocking fee.